• Home
  • Terms & Conditions

Terms & Conditions

Last Updated: 01/14/2025

Welcome to Linen Luxes. By accessing, browsing, or purchasing from our website (linenluxes.com), you agree to be bound by the following Terms & Conditions. Please read this page carefully before placing an order. If you do not agree with any part of these terms, you should not use our website or services.

1. Business Overview

Linen Luxes is an online retailer specializing in premium table linens, home décor textiles, and event-quality fabric products for residential, hospitality, and commercial use.
All products offered on our website are sold directly by Linen Luxes and are subject to the policies outlined here, along with our Shipping Policy, Return & Refund Policy, and Privacy Policy.

2. Use of Our Website

By using our website, you agree that you will not:

  • Use the site for unlawful or fraudulent purposes

  • Attempt to disrupt, damage, or interfere with site security or functionality

  • Copy, scrape, reproduce, or resell website content without written permission

  • Submit false, misleading, or abusive information

We reserve the right to restrict or refuse service, cancel orders, or suspend access if we believe site usage violates these terms or poses a risk to our business or customers.

3. Product Information & Accuracy

We make every effort to ensure that all product details on Linen Luxes are accurate and transparent, including:

  • Product descriptions and specifications

  • Pricing and currency

  • Product images and measurements

However, please note:

  • Colors may vary slightly due to lighting, fabric batches, or screen settings

  • Measurements may vary slightly due to manufacturing tolerances

  • Product availability may change without notice

If a product becomes unavailable after an order is placed, we will promptly notify you and issue a full refund for the unavailable item.

4. Pricing, Orders & Payments

Order Acceptance

All orders placed on Linen Luxes are subject to acceptance and availability. We reserve the right to cancel or limit orders at our discretion, including in cases of suspected fraud or pricing errors.

Payments

All orders must be paid in full before shipment. We accept secure payments through trusted payment providers, including:

  • Credit & Debit Cards

  • PayPal

  • Apple Pay

  • Google Pay

  • Shop Pay

All transactions are processed through encrypted, PCI-compliant payment gateways. Linen Luxes does not store or have access to your full payment details.

5. Shipping & Delivery

Shipping rates, delivery timelines, and destination details are clearly outlined on our Shipping Policy page.

Please be aware:

  • Shipping timelines are estimates, not guarantees

  • Delays caused by carriers, weather, customs clearance, or other external factors are outside our control

  • Customers are responsible for providing accurate shipping addresses

Once an order is marked as delivered by the carrier, responsibility for the package transfers to the customer.

6. Returns, Refunds & Exchanges

Linen Luxes offers a clear and customer-friendly 60-Day Return Policy on eligible items.

Key Return Conditions:

  • Items must be unused, unwashed, and in original condition

  • Original packaging is required when possible

  • Proof of purchase is required

Refunds:

  • Approved refunds are issued to the original payment method

  • Refunds are processed after returned items are inspected

  • Shipping fees are non-refundable unless the return is due to our error

Return Shipping:

  • We do not charge restocking fees

  • Customers may request a discounted prepaid return shipping label

  • International customers must contact customer support before initiating a return

Full details are available on our Return & Refund Policy page.

7. International Orders, Duties & Taxes

For international orders:

  • Prices do not include import duties, customs fees, or local taxes

  • These charges are the responsibility of the customer

  • Linen Luxes is not responsible for customs delays or refusals

By placing an international order, you agree to comply with your country’s import regulations.

8. Customer Accounts

If you choose to create an account with Linen Luxes:

  • You are responsible for maintaining account confidentiality

  • All information provided must be accurate and current

  • You agree to notify us immediately of unauthorized account use

We reserve the right to suspend or terminate accounts involved in suspicious, abusive, or fraudulent activity.

9. Intellectual Property Rights

All content on Linen Luxes, including but not limited to:

  • Logos and branding

  • Product images and descriptions

  • Website design and text

is the exclusive property of Linen Luxes and is protected by intellectual property laws. Unauthorized use, copying, or redistribution is strictly prohibited.

10. Limitation of Liability

To the maximum extent permitted by law, Linen Luxes is not liable for:

  • Shipping delays or carrier-related issues

  • Lost or stolen packages after confirmed delivery

  • Improper use or care of products

  • Third-party service errors (payment processors, shipping carriers)

Our total liability, if any, will never exceed the total purchase amount of the order.

11. Policy Updates & Modifications

We may update or modify these Terms & Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our website constitutes acceptance of the updated terms.

12. Contact Information

For questions regarding these Terms & Conditions or any of our policies, please contact us:

Email: support@linenluxes.com
Phone: (203) 866-1611
Business Address:
Linen Luxes
3 Boulder Rd
Norwalk, CT 06854
United States