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Refund & Return Policy

Last Updated: 01/14/2026

At Linen Luxes, your satisfaction is our top priority. We strive to make every purchase seamless and offer a transparent, customer-friendly Return & Refund Policy that complies with Google Merchant Center requirements.

1. Return Eligibility

You may request a return within 60 days of delivery. To qualify:

  • Items must be unused, unworn, and in original condition

  • Free from stains, damage, or signs of wear

  • Original packaging is recommended but not required

Non-Returnable Items:

  • Used, washed, or damaged products

  • Items that cannot be resold due to hygiene or quality concerns

Tip for Customers: Always keep your order number handy and handle items carefully to ensure eligibility.

2. Refunds

  • Refunds are issued to the original payment method after we receive and inspect your returned items

  • Refund processing typically takes 3–5 business days

  • No restocking fees are charged

Important: Shipping costs for original orders are non-refundable unless the return is due to our error.

3. Return Shipping Options

We offer two convenient return methods to accommodate customers:

Option 1: Linen Luxes Prepaid Return Label (Recommended)

  • We can provide a discounted prepaid return shipping label

  • This is usually the most cost-effective option for customers

  • The cost of the label will be deducted from your refund

Option 2: Ship on Your Own

  • You may use any carrier of your choice

  • Ensure the package is securely packed and includes your order number

  • Retain the shipping receipt/tracking number for your records

4. International Returns

For international customers:

  • Contact our support team before returning any items

  • Shipping fees, customs duties, and taxes are the responsibility of the customer

  • Returns may take longer due to customs clearance

5. How to Initiate a Return

To start a return:

  1. Contact our support team with your order number and reason for the return

  2. Our team will provide instructions and a return shipping label if requested

  3. Ship the item back following the instructions provided

  4. Once we receive and inspect the item, your refund will be processed

Support Email: support@linenluxes.com
Phone: (203) 866-1611

6. Refund Timeline & Updates

  • Refunds are processed within 3–5 business days after receipt of returned items

  • You will receive an email confirmation when your refund is issued

  • If a return is ineligible, our team will contact you immediately with details

7. Customer-Friendly Notes

  • Keep your order confirmation and packing slip for easier processing

  • Use a trackable shipping method when sending returns

  • International customers are encouraged to check customs requirements to avoid delays

  • We are committed to fair and transparent policies to protect both customers and our business

Contact Linen Luxes for Returns & Refunds

Email: support@linenluxes.com
Phone: (203) 866-1611
Address: 3 Boulder Rd, Norwalk, CT 06854, USA